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FAQ

 

Below are answers to some of the most common questions we get asked… if you’re unable to find the answer to your question please contact us.

 

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TICKETS & PASS OUTS 

 

How Do I Purchase Tickets To The Lost Lands?

Via this website, or at the entry to the festival (unless sold out prior). Family and Friends early bird tickets are on sale now, you can grab them here.

 

Can I Purchase Tickets if I’m Under 18?

No – all ticket purchasers must be 18+. Persons under the age of 18 MUST be accompanied by a parent or guardian.

 

How much are tickets?

You can check out the Family and Friends early bird ticket prices here – the earlier you get your tickets, the cheaper they will be!

 

Is camping included with my festival ticket?

No – camping is $20 for adults 18+. There is no camping charge for children under 3, children between 3-18 are $5. Camping tickets can be purchased when making your festival ticket purchase.

 

My friend is now using my ticket – do I have to get the name changed?

No, tickets are not named, however the person using the ticket will still need to carry identification to prove they are 18+ (if using an adult ticket).

 

Are there pass outs?

You will be given a wristband upon arrival, and this wristband will allow you to enter and exit the festival, and pass between the main arena and the campground. Please ensure your wristband remains on your wrist throughout the duration of the event, as you will not be permitted into the festival without it. 

 

Where are my tickets?

If you haven't received an email confirmation with your tickets, go to TryBooking's recovery page, enter your email address and your tickets will be re-sent. 

 

What are your festival terms and conditions of entry?

Please view them here.

 

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FESTIVAL

 

Is there a map and festival program?

Yes, you can download it closer to the date.

 

What kinds of kids activities are at The Lost Lands?

The Lost Lands caters for adults and kids in equal measure. For the kids, we have HEAPS of fun stuff to experience including kids theatre, music and comedy shows, interactive craft stations, face painting and even our own mock horse race, The Lost Lands Derby! There is a huge amount of entertainment for children aged 3+.

 

Are there baby-changing amenities?

Yes, there are baby rooms both inside the festival and in the campgrounds. The baby rooms contain a microwave for heating bottles and change tables.

 

Can I charge my phone?

Yes, there will be a phone charging station on site.

 

I lost my child… help!

If your child has wandered off, you should tell a festival staff member (there’ll be plenty around) or visit the Information Tent. We recommend establishing a meeting point or ‘home base’ with your kids on arrival in case you get separated, as well as writing your phone number on your child’s arm or picking up a name bracelet from the Information tent.

 

I lost my phone/camera/wallet… is there Lost Property?

Any items found by festival staff will be handed in to the Information Tent. We also encourage anyone who finds lost property to do the same.

 

What time does the music end?

The music on the main stage ends at 10pm each night.

 

Are there ATM’s on site?

Yes, but we recommend bringing cash for the weekend as the ATM’s may be in high demand.

 

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PARKING

 

Is there parking at the festival?

There is free parking provided for those with a day pass. For those who are camping, you can park your car next to your campsite in the campground.

 

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FOOD & ALCOHOL

 

Is there food on site and can I bring my own?

Yes, there will be a wide array of delicious food trucks and stalls at The Lost Lands. You are able to bring in food you require (e.g. for those with allergies, or baby food) but we encourage you to try some of the great food we’ve curated for you!

 

Is there alcohol on site and can I bring my own?

There are bars within the main arena serving both alcoholic and non-alcoholic drinks. BYO alcohol is not permitted in the main arena, however BYO alcohol is permitted in the camping ground.

 

Can I bring glass (e.g. alcohol in bottles) into the campground?

No, there is a strict NO GLASS policy in the campgrounds. The paddock is used by horses and other animals so please remember to bring cans and plastic bottles only.

 

Is there food in the campground?

There is a coffee and food stall in the campground, but we also recommend you bring snacks and any other food you require (e.g. baby food, food for those with allergies).

 

Will there be vegetarian options?

Yes, there will be!

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THE MANSION

 

Does our Mansion booking include a festival pass?

Booking accommodation through the Werribee Park Mansion Hotel does not include a festival pass. You will need to purchase these separately via our ticketing page

 

How can I book a suite at The Mansion?

For bookings and more information, please call The Mansion directly on 03 9731 4000 (website bookings cannot be taken until 365 days from event).

 

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GLAMPING

 

Am I able to glamp for 1 night?

Glamping is only available for 2 nights - Saturday the 3rd and Sunday the 4th of November.

 

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CAMPING

 

For all your camping queries see the Camping FAQ section of this site.

 

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MEDICAL & FIRST AID

 

Where is medical/first aid located?

A first aid tent will be located within the main arena and marked on the festival map. We also recommend that campers pack a first aid kit.

 

Image

 

CONTACT US

 

If you can’t find the answer you’re looking for, or are still unsure about anything then do feel free to contact us.

FAQ

 

Below are answers to some of the most common questions we get asked… if you’re unable to find the answer to your question please contact us.

 

Image

 

TICKETS & PASS OUTS 

 

 

How Do I Purchase Tickets To The Lost Lands?

Via this website, or at the entry to the festival (unless sold out prior). Family and Friends early bird tickets are on sale now, you can grab them here.

 

Can I Purchase Tickets if I’m Under 18?

No – all ticket purchasers must be 18+. Persons under the age of 18 MUST be accompanied by a parent or guardian.

 

How much are tickets?

You can check out the Family and Friends early bird ticket prices here – the earlier you get your tickets, the cheaper they will be!

 

Is camping included with my festival ticket?

No – camping is $20 for adults 18+. There is no camping charge for children under 3, children between 3-18 are $5. Camping tickets can be purchased when making your festival ticket purchase.

 

My friend is now using my ticket – do I have to get the name changed?

No, tickets are not named, however the person using the ticket will still need to carry identification to prove they are 18+ (if using an adult ticket).

 

Are there pass outs?

You will be given a wristband upon arrival, and this wristband will allow you to enter and exit the festival, and pass between the main arena and the campground. Please ensure your wristband remains on your wrist throughout the duration of the event, as you will not be permitted into the festival without it. 

 

Where are my tickets?

If you haven't received an email confirmation with your tickets, go to TryBooking's recovery page, enter your email address and your tickets will be re-sent. 

 

What are your festival terms and conditions of entry?

Please view them here.

 

Image

 

FESTIVAL 

 

Is there a map and festival program?

Yes, you can download it closer to the date.

 

What kinds of kids activities are at The Lost Lands?

The Lost Lands caters for adults and kids in equal measure. For the kids, we have HEAPS of fun stuff to experience including kids theatre, music and comedy shows, interactive craft stations, face painting and even our own mock horse race, The Lost Lands Derby! There is a huge amount of entertainment for children aged 3+.

 

Are there baby-changing amenities?

Yes, there are baby rooms both inside the festival and in the campgrounds. The baby rooms contain a microwave for heating bottles and change tables.

 

Can I charge my phone?

Yes, there will be a phone charging station on site.

 

I lost my child… help!

If your child has wandered off, you should tell a festival staff member (there’ll be plenty around) or visit the Information Tent. We recommend establishing a meeting point or ‘home base’ with your kids on arrival in case you get separated, as well as writing your phone number on your child’s arm or picking up a name bracelet from the Information tent.

 

I lost my phone/camera/wallet… is there Lost Property?

Any items found by festival staff will be handed in to the Information Tent. We also encourage anyone who finds lost property to do the same.

 

What time does the music end?

The music on the main stage ends at 10pm each night.

 

Are there ATM’s on site?

Yes, but we recommend bringing cash for the weekend as the ATM’s may be in high demand.

 

Image

 

PARKING 

 

Is there parking at the festival?

There is free parking provided for those with a day pass. For those who are camping, you can park your car next to your campsite in the campground.

 

Image

 

FOOD & ALCOHOL 

 

Is there food on site and can I bring my own?

Yes, there will be a wide array of delicious food trucks and stalls at The Lost Lands. You are able to bring in food you require (e.g. for those with allergies, or baby food) but we encourage you to try some of the great food we’ve curated for you!

 

Is there alcohol on site and can I bring my own?

There are bars within the main arena serving both alcoholic and non-alcoholic drinks. BYO alcohol is not permitted in the main arena, however BYO alcohol is permitted in the camping ground.

 

Can I bring glass (e.g. alcohol in bottles) into the campground?

No, there is a strict NO GLASS policy in the campgrounds. The paddock is used by horses and other animals so please remember to bring cans and plastic bottles only.

 

Is there food in the campground?

There is a coffee and food stall in the campground, but we also recommend you bring snacks and any other food you require (e.g. baby food, food for those with allergies).

 

Will there be vegetarian food options?

Yes, there will be!

 

Image

 

THE MANSION

 

Does our Mansion booking include a festival pass?

Booking accommodation through the Werribee Park Mansion Hotel does not include a festival pass. You will need to purchase these separately via our ticketing page.

 

How can I book a suite at The Mansion?

For bookings and more information, please call The Mansion directly on 03 9731 4000 (website bookings cannot be taken until 365 days from event).

 

Image

 

GLAMPING

 

Am I able to glamp for 1 night?

Glamping is only available for 2 nights - Saturday the 3rd and Sunday the 4th of November.

 

Image

 

CAMPING 

 

For all your camping queries see the Camping FAQ section of this site.

 

Image

 

MEDICAL & FIRST AID

 

Where is medical/first aid located?

A first aid tent will be located within the main arena and marked on the festival map. We also recommend that campers pack a first aid kit.

 

Image

 

CONTACT US

 

If you can’t find the answer you’re looking for, or are still unsure about anything then do feel free to contact us.